Support

One of you taps to invite a partner — during onboarding, or later from the Me tab or the banner on Connect. You'll get an 8-character code. Read it out to your partner, who enters it on their phone. The code expires 15 minutes after it is issued; if it lapses, just generate a new one.

Yes. The pairing screen has a Skip button. On your own you still get daily check-ins, moods, goals, prompts, reflections, bookmarks and settings — you can pair later at any time from the Me tab, and nothing you've written is lost when you do.

Use Sign in with Apple. During the beta, email sign-in codes are rate-limited by our email provider and often don't arrive. Sign in with Apple works reliably, creates your account automatically, and lets you hide your real address. We're fixing email sign-in before general release.

That's a configuration error on our side, not yours. Email us the time it happened and we'll fix it — you're not doing anything wrong, and retrying won't help until we do.

Check three things in order. First, iOS Settings → Notifications → Jino, and confirm Allow Notifications is on. Second, in Jino, open the Me tab and check your notification preferences and quiet hours — a notification sent inside your quiet hours is held deliberately. Third, confirm you're actually paired; there's nobody to notify you otherwise. If all three are fine, email us.

Recording needs microphone access: iOS Settings → Jino → Microphone. Playback needs a connection, because audio is fetched through a short-lived private link rather than stored in the open — if you're offline it will fail, and it will work again when you reconnect. If your phone is on silent, check the volume and the ring/silent switch.

Jino queues what you write when you're offline and sends it when you're back. Open the app with a connection and give it a few seconds. If it still hasn't arrived after that, email us — include roughly when you sent it and what kind of thing it was.

No. Jino is free during the beta, and every Plus feature is unlocked for everyone. The app never asks for payment details, and there is no purchase to make. When paid subscriptions arrive we'll say so clearly in the app first — see the Terms for how billing will work.

Me tab → unpair. Unpairing stops any new sharing between the two of you. It does not retract what has already been sent — your partner keeps what they already received.

In the app: Settings → Delete account. That permanently removes your account, your check-ins, your messages and your voice notes from our servers, and signs you out. It cannot be undone. Content your partner separately wrote stays theirs.

Your pairing ends and Jino returns to single-person mode next time it syncs. Everything you wrote is still yours and still there. You can pair with someone else, or with them again if they come back, from the Me tab.

iPhone only, for now. There is no iPad, Android or web version yet.

Please do — during a beta that's the most useful thing you can send us. Email carolyn-tung@bmore-designful.com. If you're on TestFlight, you can also take a screenshot and share it straight from the TestFlight prompt, which attaches the logs for us automatically.